Suitable
I want to return something. What to do?
Log in to your Suitable account and go to ‘my orders’. Purchases with the orange return button are within the return period and can be returned.
If you do not have an account, click here to return something.
Please note that the customer is responsible for the shipping costs incurred for returning the item by mail.
Place the item neatly in the package
Conditions
Items must be returned unworn, undamaged and, where reasonably possible, in the original packaging with the tags attached.
Bring your package to our store free of charge. Sending it by post? Attach your purchased return label to the package.
Keep the proof of shipment for your return until we have fully processed your exchange or return. You will always receive a confirmation email.
Non-EU customers must include a commercial invoice. If you use Returnless, the company we work with, the commercial invoice will be included in the purchased return label. This option will appear in your account if your country is eligible.
If you use a different courier, please inquire about their specific process for including a commercial invoice with your package.
Send the parcel to this address:
Suitable HQ
Returns Department
Stadionlaan 163 - 165
5246JT ROSMALEN
the Netherlands
We will refund the full purchase amount, including any shipping and payment costs. Any return costs are borne by the customer and are not refundable. We will do this as soon as possible, but certainly within 14 days after we receive your return.
What return options do I have?
Returns & Withdrawal?
If you’d like to return your order or withdraw from your purchase, please visit the page below.Return or withdraw
As a consumer, you have a legal right of withdrawal. This means that you have a 30-day cooling-off period to decide whether you want to keep the order. This period starts on the day after receiving your order. Within this cooling-off period, you can return the package without having to provide a reason.
- Keep all packaging, stickers, and labels carefully. You must return them as neatly as possible.
- You may try on clothing and accessories, but not wear them. So, it is not intended to wear them all day or for a special occasion.
- Underwear such as boxers and socks are NOT covered by the right of withdrawal due to hygienic reasons.
Download the withdrawal form here.
You can also exercise your right of withdrawal by submitting your withdrawal request online via this page.
After receiving the order you have 30 days to exchange or return any items. Please notify us in advance using our website to register your return. Then, ship the items you would like to exchange or return to the address below. Shipping costs for returning something to us are not reimbursed.
Suitable
Dep. Returns
Stadionlaan 163 - 165
5246JT ROSMALEN
the Netherlands
Our EORI number for returns outside the EU is: NL851836987.
Always keep your proof of postage until your return has been fully processed. Have you returned multiple parcels? Each parcel must have its own unique barcode. Also keep the proof of postage for each parcel separately.
Do you still have questions?
Read all about our returnprocess
Important:
- Make sure each order is registered as a return in your account
- Clearly indicate in the package which orders you are returning by adding the order numbers and corresponding items
Returning multiple packages? Make sure each package has a unique barcode for tracking and keep the proof of shipment for each package.
PLEASE NOTE: return costs are at your own expense. Do you need an extra return label? You can purchase one at a lower rate here.
Yes, that's no problem. Follow these steps:
- Register your return in your account.
- Select the option ‘Exchange for a different size’.
- Return the item to Suitable.
Once we have received and processed your return, we will automatically send you the selected size. You do not need to place a new order yourself.
Do you need the item quickly? In that case, we recommend placing a new order for the desired size and registering your return for a refund.
Have you already registered your return as an exchange? Change your return request to a refund or contact our customer service. This prevents the selected exchange size from being sent to you after your return has been processed.
Yes, that's no problem. Follow these steps:
- Register your return in your account.
- Select the option ‘Exchange for a different item’.
- Return the item to Suitable.
Once we have received and processed your return, we will automatically send you the selected item. You do not need to place a new order yourself.
Do you need the item quickly? In that case, we recommend placing a new order for the desired item and registering your return for a refund.
Have you already registered your return as an exchange? Change your return request to a refund or contact our customer service. This prevents the selected exchange item from being sent to you after your return has been processed.
Please keep the following in mind:
- If the new item is more expensive, you can pay the difference via a payment request that we will send you after we have received the returned item. You can easily pay using one of the available payment methods. Once we have received your payment, we will send you the new item.
- If the new item is cheaper, we will refund the difference to you. We will send you the new item after we have received the returned item.
We will refund the full purchase amount, including any shipping and payment costs. We will do this as soon as possible, but certainly within 14 days after we have received your return parcel. Any return shipping costs are at your own expense and will not be refunded.
We will refund the money using the same payment method you used.
Has your return parcel not yet arrived with us according to the tracking information? Please contact our customer service as soon as possible. We will be happy to look into this for you.
Please provide the following information:
- Your order number
- The barcode or tracking code of your return shipment
- A photo or copy of the proof of postage
- The date and location where you dropped off the parcel
Always keep your proof of postage until your return has been fully processed. Have you returned multiple parcels? Each parcel must have its own unique barcode. Also keep the proof of postage for each parcel separately.
With this information, we can assess what has happened to the return shipment and whether an investigation can be started with the carrier. The options available may vary depending on the carrier and how the return parcel was sent.
Did you choose the carrier or shipping method yourself? We also recommend contacting the carrier you used to return the parcel.