Customer Service - Returns

Click here to report your return with account
Click here to report your return without an account

As a consumer, you have a legal right of withdrawal. This means that you have a 30-day cooling-off period to decide whether you want to keep the order. This period starts on the day after receiving your order. Within this cooling-off period, you can return the package without having to provide a reason.

• Keep all packaging, stickers, and labels carefully. You must return them as neatly as possible.
• You may try on clothing and accessories, but not wear them. So, it is not intended to wear them all day or for a special occasion.
• Underwear such as boxers and socks are NOT covered by the right of withdrawal due to hygienic reasons.

After receiving the order you have 30 days to exchange or return any items. Please notify us in advance using our website to register your return. Then, ship the items you would like to exchange or return to the address below. Shipping costs for returning something to us are not reimbursed.

Suitable
Dep. Returns
Stadionlaan 163 - 165
5246JT ROSMALEN
the Netherlands

Our EORI number for returns outside the EU is: NL851836987.

Always keep your proof of postage until your return has been fully processed. Have you returned multiple parcels? Each parcel must have its own unique barcode. Also keep the proof of postage for each parcel separately.

• Make sure each order is registered as a return in your account
• Clearly indicate in the package which orders you are returning by adding the order numbers and corresponding items

Returning multiple packages? Make sure each package has a unique barcode for tracking and keep the proof of shipment for each package.

PLEASE NOTE: return costs are at your own expense. Do you need an extra return label? You can purchase one at a lower rate here.

Yes, that's no problem. Follow these steps:

1. Register your return in your account.
2. Select the option ‘Exchange for a different size’.
3. Return the item to Suitable.

Once we have received and processed your return, we will automatically send you the selected size. You do not need to place a new order yourself.

Do you need the item quickly? In that case, we recommend placing a new order for the desired size and registering your return for a refund.

Have you already registered your return as an exchange? Change your return request to a refund or contact our customer service. This prevents the selected exchange size from being sent to you after your return has been processed.

Yes, that's no problem. Follow these steps:

1. Register your return in your account.
2. Select the option ‘Exchange for a different item’.
3. Return the item to Suitable.

Once we have received and processed your return, we will automatically send you the selected item. You do not need to place a new order yourself.

Do you need the item quickly? In that case, we recommend placing a new order for the desired item and registering your return for a refund.

Have you already registered your return as an exchange? Change your return request to a refund or contact our customer service. This prevents the selected exchange item from being sent to you after your return has been processed.

Please keep the following in mind:

• If the new item is more expensive, you can pay the difference via a payment request that we will send you after we have received the returned item. You can easily pay using one of the available payment methods. Once we have received your payment, we will send you the new item.
• If the new item is cheaper, we will refund the difference to you. We will send you the new item after we have received the returned item.

We will refund the full purchase amount, including any shipping and payment costs. We will do this as soon as possible, but certainly within 14 days after we have received your return parcel. Any return shipping costs are at your own expense and will not be refunded.

We will refund the money using the same payment method you used.